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Customer-centric Organization: Core Capabilities (Part I) (PowerPoint PPT)
PowerPoint (PPT) 24 Slides FlevyPro Document
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Today's customers are better informed, better connected, and more demanding that ever before. CEOs are now concerned about Customer Loyalty and they recognize that mastery of the customer agenda is essential. In fact, global leaders of successful organizations recognize that creating a customer-centric, digitally-transformed business is a top priority. In fact, Customer-centricity ceases to be a differentiator. It has become necessary for survival.
In this age of digital disruption, how can organizations engage customers, increase Customer Loyalty, and achieve profitable growth?
Almost every market is experiencing fundamental change. Consumer expectations have shifted and digital technologies are making the biggest impact on businesses large and small since the start of the information age. Ultimately, businesses need to navigate the challenges of digital disruption and find new ways to create economic value and drive growth.
This framework digs deep into what it takes to achieve Customer-centricity. In this Digital Age, there are 6 core capabilities organizations must have to be a customer-centric business.
1. Customer Strategy
2. Customer Experience (CX)
3. Sales & Service Transformation
4. Connected Enterprise
5. Data & Analytics
6. Digital Transformation
In this presentation, we discuss the first 2 capabilities in detail.
This deck also includes slide templates for you to use in your own business presentations.
This PPT delves into the evolving customer demands and expectations that are reshaping business operating models. It highlights the exponential growth of technology and its influence on customer behavior and marketing strategies. The presentation outlines a 5-step approach to creating an effective Customer Strategy and a 5-step approach to enhancing Customer Experience, ensuring organizations can meet these new demands. This deck is part of a comprehensive 3-deck series, providing actionable insights and practical templates to drive customer-centric transformation.
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Source: Best Practices in Customer Experience, Customer-centric Organization, Customer Strategy PowerPoint Slides: Customer-centric Organization: Core Capabilities (Part I) PowerPoint (PPT) Presentation, LearnPPT Consulting
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Customer-centric Organization: Core Capabilities - Full Series
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